Hi all ,I have CUCM v9.1 and Cisco2921 as a MGCP gateway to access PSTN through two E1 ports. I don't have a problem on Outbound call. For inbound call , My number of E1 is 269408XX , the extension schema of ip phones is 08XX , but I can't make a c...
Hi , I use Contact Center Express 9.0 , I have 10 agent in my Call Center: 7 agents for Arabic call and the other for english but i need that if arabic call come and all arabic agents are busy , the call go to English agents. What should I do on my ...
No , i don't have any inbound CSS assigned and i didn't apply any translation pattern .I think I don't need translation pattern becuase i use this schema on ip phones 08XX ,
