Hi Yen,CUAC does not play MOH. It completely relies on config of CTI ports on CUCM for music on hold. It sends the hold request to CUCM (via CTI) and CUCM takes care of MOH part. In your case, CTI device (used for CUAC) on CUCM is the holder and phon...

Hi Chris,Yes, this is a tested procedure and works well.Following are the snippets from CallManager traces (after 'Transfer to Voicemail' on console):01192975.000 |09:57:08.695 |SdlSig-I |CtiLineCallInitiateReq    |restart0   |StationD(2,100,63,6690)...

Hi Chris,CUAC Advanced version 11.0.1 will include the ability to use E.164 formatted numbers for configuring CTI devices (CTI route points and CTI ports). This version should be available for download before mid September '15. You can download it fr...

Hi KV,Report for operator's availability (which keeps a track of operator's login and logout time) was not a feature on CUEAC. This feature was added on CUAC Advanced Edition version 10.5.2. Hence i would suggest an upgrade to get this feature. Follo...

Hi Anant,Cisco Unified Attendant Console Advanced Edition (CUACA) is an application that runs on Windows server. You should not use DHCP on CUACA server and provide a static IP address. All IP addressing is done on Widows server.As the query is routi...