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Hi I have downloaded the message reference guide,but how to start developing and using these messages. I want to create a CTI application.Thanks in advance for guiding.
Hi, We are trying to develop a custom app, where a caller in Q is asked if he needs to get a callback as all agents are busy. If yes, the caller is prompted in the IVR to input his call back number and time. This is captured and stored in a custom da...
Thank you Sanjeev for the inputs.Just a thought :-1) How will the makecall soap detect whether the call answered is a positive human voice or answering machine or number not reachable tones. In short will it capture the CPD (Call Progress Detection)?...
Sure. Thank you dlender, I understand now. We can develop a socket app. The Idea is to develop a CTI appliation that can interface with UCCE for callbacks requested at a preferred time in IVR.
Thank you dlender and Sanjeev for your valuable insights.The message ref guide has the Client Control Service msg MAKE_CALL_REQ and other messages. The CALL_ESTABLISHED_EVENT we can detect whether the call is answered by the human or an answering mac...
