I have setup the Call Manager and the UCCX for the demo and configured the CTI Route point in both the UCCX and CM. I've found that there is a issue happened.For example, I set the maximum no. of sessions to be 2 for the CTI Route Point and tried to ...

I've some questions after an agent report has been generated.In the agent detail report, I found that a specific call handled by the agent has a call with Talk Time for more than 9 hours (Call Type : Inbound ACD, Transfer-in). However, the duration f...