Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
We are upgrading to CCE 11.6 and the SQL Server will be 2014 SP2, however I have a server with SQL 2016 that I run other reporting from. Can CUIC use SQL Server 2016 as a valid data source?
I have been trying to figure out a way to show the true service level when we have not had any calls offered yet. Currently the formula is: SUM(${Handled})/SUM(${Offered}). When there have been no calls offered yet the service level shows as 0%. I ca...
