We are upgrading to CCE 11.6 and the SQL Server will be 2014 SP2, however I have a server with SQL 2016 that I run other reporting from. Can CUIC use SQL Server 2016 as a valid data source?

I have been trying to figure out a way to show the true service level when we have not had any calls offered yet. Currently the formula is: SUM(${Handled})/SUM(${Offered}). When there have been no calls offered yet the service level shows as 0%. I ca...