bnewman09
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Beginner
Member since ‎09-08-2017
‎12-02-2020

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  • 3 Posts
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  • 5 Helpful votes Given
  • 5 Helpful votes Received
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We are upgrading to CCE 11.6 and the SQL Server will be 2014 SP2, however I have a server with SQL 2016 that I run other reporting from. Can CUIC use SQL Server 2016 as a valid data source?
I have been trying to figure out a way to show the true service level when we have not had any calls offered yet. Currently the formula is: SUM(${Handled})/SUM(${Offered}). When there have been no calls offered yet the service level shows as 0%. I ca...
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Member Since ‎09-08-2017 01:38 PM
Date Last Visited ‎12-02-2020 01:06 AM
Posts 3
Total Helpful Votes Received 5
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