I have CRS 4.0.1. The old Java Method step is gone. The way to initialize the custom class is through the variable (type) and set step to call method.For testing, I created below simplest class:public class SimpleTest{ public SimpleTest() { } ...

Other than Nuance(Speechworks), what other vendors are supported by Cisco IVRin ASR and TTS ?

I have a Java Syslog server which receives CDR log from CME 3.2 to construct the billing.I was encountered a problem on forwarding. I set CME's IP Phone to forward call to outside destination. I made a test call from my mobile to that IP Phone, and c...

From CEM syslog, how do I know if the call is madefrom internal to internal or internal to external ?

I know I can read from CDR database to get the info.How do I tell CCM 4.0.1 to send CDR info to a syslog server ?