here is a brief synopsis of our scenario: Issue: Post-Routing not working with ICM v5.0 integration with Siemens Hicomm PBX.Configured on Siemens: Triggered ART 210 (Contains a single 'Delayed Ringback' step) ACD Number 5019 assigned to Triggered ART...

I am wanting to get a realtime view of CTI port status during times peak call volume. What is the best way to do this?

For IPCCX, I am wanting to write a custom EWT calculation to better make routing decisions.We want to be able to report on the agents in Work, Talking, and Not Ready Mode. In the script we are doing a Get Rep Stat step to get the number of “Working R...