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Could you please help us in answering the below query from the customer,...........................Kotak Mahindra Bank currently has one Primary and one Secondary CVP Server on Version 7.X Now since they are expanding, we are proposing an additional ...
Our customer is going to buy a system with IPPA (IP phone agents). After they logout the agents, we found that the login name and extension number cannot be cached. Is it feasible in UCCX8.5?So is there a way to just show the user to enter the pass...
We are implementing the application gateway for a client in UK. All the functionality are done and its working perfectly. Since its financial institution, Customer needs encryption option. Customer is looking forward for encryption options in GED-14...
Our customer would like to use DHCP with a fixed Reservation for all UCCE servers. Is this supported? Some sideinformations: The subnets (private and public) of both sides are different and therefore have to be routed (static route on private interf...
Please can you confirm whether or not the Cisco 8941 IP phones are suppoorted with UCCE 8.5. If they are not, is there a timeframe (and version) when they are expected to be supported?According to the ‘Cisco Unified Contact Center Enterprise (Unifi...
Hi Hieronymous Merkin,Please check the below CLI guide,http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851cli.pdfThanks,Anand
Hi Steve,You can use the UCCX inbuilt Real Time Reportng(RTR) tool, to check all the RTR statistics.Please access this by UCCX Appadmin->Tools->Real Time Reporting.Thanks,AnandPls rate helpful posts !!
Hi Asif,PLease refer the section "Cisco Unified CC Database Checklist" Table.47 in the below link,http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_8x/installation/guide/qm85igc.pdfDB Instance Name us...
Hi Hasan,PLease try restarting the Unified CCX Administrator service under the Admin Services page of the Control Center- Network Services of the Unified CCX serviceability page.Hope this helps.AnandPlease rete helpful posts !!
