Hi,Central Controllers, AW/HDS, PG's on ICM 5.0 SR11.This connects to a call center with Avaya ACD and CMS.Last week we lost historical reporting for about 4 days. But PG's and CMS processes were all fine when monitored with rttest and contact cente...

Hi, I would like to know whether HDS to HDS data transfer is possible.Currently I have built an AW/HDS/Webview on a single box for script testing and custom reporting purposes. This AW/HDS/Webview box has data only for about 45 days while our busin...

Hi, I have a machine(Real-time distributor) which has AW and HDS installed. The ICM version is Cisco ICM 5.0 ServicePack 0+,0,0,09338 with no SR's. I installed third party tools ( JDK 1.3.1, New Atlanta ServletExec 4.1 and Jaguar CTS 4.1.1) whose ...

Hello, Is there any document on how to do an ICM upgrade from 4.5 to 4.6.2? Any kind of help would be appreciated.Finch

Hi, Currently we are not able to install Nuance ASR & TTS software on a DL360 machine. The machine already has a co-resident installation of Cisco CallManager v3.3.2 and IP-IVR(CRS3.0) working properly. We are trying to install ASR/TTS (CD's 4 and ...