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I've encountered the following error, "Error while acquiring LDAP lock" when the installation is creating the cluster profile in a Win 2003 server AD. The intented IP-IVR is currently in a workgroup as stated in the installation guide, and I've alrea...
I am getting this exception in CRA 3.5(2) and would like to increase the value from the default 1000 steps. My concern is the CRA online help as well as documentations states that the default value should not be changed. Would appreciate it if someon...
I haven't got the opportunity to deploy CCM6 + CRS7 at this point of time, so i'm really sorry i can't be of much help.But based on my readings, I'm guessing that IPPA's authentication is controlled by CRS, instead of CCM, since it's an alternative l...
Hi,The method that I described was only tested on nortel periphonics IVR. I'm not too sure if it would work on other IVRs. In a Periphonics IVR script, it is possible to initiate a route request to ICM without actually transferring the call. The rout...
I apologise for the confusion. I should have mentioned dummy label instead of dummy DN.After IVR has set the variable values, it needs to do a route request to ICM via a DN associated to an ICM script. In that ICM script, specify a dummy label (non e...
3rd party IVRs like periphonics is able to update call variables by doing a route request to a dummy DN, before passing the call back to the agent. Not sure if CVP can do the same.
