About bdm1981

bdm1981 · 01-15-2016

I am trying to pull a list of agents that are part of a team. Using the Finesse API I am able to pull a list of teams the current supervisor supervises with: var teams = user.getSupervisedTeams(); This returns an array of objects containing the team ...

bdm1981 · 02-01-2016

Hi Eddie,Wrap-up reasons would be a way for a supervisor to get a broad view of what types of calls are consuming their agents time. Outside of that, 2Ring or another CRM would be the best way to capture more detailed notes regarding the calls. As fa...

bdm1981 · 01-19-2016

Jagpreet,I tested it again and found that temporarily allowing the content didn't work. I have mixed mode allowed in the firefox config. See below:When Finesse loads do you see the place holder text for the screenpop gadget?The sample gadget should l...

bdm1981 · 01-19-2016

Hi Jagpreet,Are you using firefox? I just tested the screenpop sample on my UCCX 11 lab system. It works as long as you have firefox set to allow mixed content. You will see a little shield next to the URL in the address bar. Here is a screenshot:Le...

bdm1981 · 01-15-2016

Adam,If you are still looking for a marquee solution, 2Ring has this as part of their Gadgets for Finesse. 2Ring - Contact Centers - GADGETS for Cisco Finesse

bdm1981 · 01-15-2016

Hi Jason, I had a customer run into the same issue with the team performance gadget "flickering" and jumping back to the top of the list. It is a bug that is detailed here: https://tools.cisco.com/bugsearch/bug/CSCus78964

Member Since	‎08-10-2009 06:23 AM
Date Last Visited	‎11-20-2018 08:13 AM
Posts	13
Total Helpful Votes Received	1

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Request Agents in a Team

Re: UCCX 11.0 Finesse Desktop - agent data entry capabilities

Re: UCCX 11 - ScreenPop Gadget is Blank

Re: UCCX 11 - ScreenPop Gadget is Blank

Re: Finesse- Marquee Messages

Re: Teamperformance.jsp Refresh Rate and Auto Scroll to Top