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Hi Boyd,
Is Live Data configured and working in CUIC?Is the Live Datasource green?If Live data is working in CUIC have you enabled the gadgets in Finesse Administration under desktop layout?
https://finesseFQDN:8445/cfadmin/container/?locale=en_US#...
Few things to double check
NTPDNS for both reverse and forward lookupWhen it asks you to do the media check during the initial configuration say 'Yes'Verify that ports in this guide are not blocked by a firewall: https://www.cisco.com/c/en/us/td/docs...
According to the Finesse installation and upgrade guide for 11.5(1)"Choose the Finesse hostname, domain, and IP address carefully. After you install Finesse, you cannot change these values."
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust...
