About boyd.lynn

CUIC 12.5 none SSO supervisor users · 03-12-2021

Does anybody know how to add a non supervisor SSO users to CUIC? You can add non supervisor users with LDAP but I have not found a documented way of doing it with SSO. My customer uses SSO and wants some of their agents to have access to CUIC. I cann...

boyd.lynn · 01-11-2021

I've been using the Historical Gadget in Finesse and it does not appear to be refreshing at either the default interval of 900 seconds(refreshRate=900) or any other value that I set. https://my-cuic-server.com:8444/cuic/gadget/Historical/HistoricalG...

boyd.lynn · 01-08-2021

Hi, Can somebody explain the difference between QueueStatistics.jspandQueueStatistics.js When I run the .js version it looks better (matches TeamPerformance.js) however the Max Time does not update when calls are queuing. Ready/Not Ready works ok. If...

boyd.lynn · 11-26-2020

Hi, I am trying to us the Finesse Historical Gadget to display a historical CUIC report and struggling with the filter configuration. I presume that this is what this gadget is for? I get the following error Error fetching filter info. Request to ser...

boyd.lynn · 11-05-2020

My customer is complaining that when they add or remove an Agent from a Skill Group the Skill Group Live Data gadget does not automatically show the change. If they refresh the screen it does show the updated values but this is not ideal. Is there an...

Re: CUIC 12.5 none SSO supervisor users · 03-17-2021

Hi Bill, Yes if you login with a valid LDAP account it will automatically create the account in CUIC. However this does not work with SSO accounts. I think that I may have to just bodge it by initially creating all the agents as supervisors as that w...

Re: CUIC 12.5 none SSO supervisor users · 03-16-2021

>>I'm struggling to understand the use case a little bit, agents that need to be able to customize and run reports but not supervisors. My understanding is that these are back end users who want MI and may occasionally handle calls during busy times....

Re: CUIC 12.5 none SSO supervisor users · 03-16-2021

Hi David, I don't want to add them to have CUIC accounts (created using OAMP) I want them to be agent SSO users with access to CUIC like SSO Supervisors have by default. This will mean that despite not being Supervisor they can logon to CUIC using S...

Re: CUIC 12.5 none SSO supervisor users · 03-14-2021

Hi Bill, They want full access so that they can create their own reports. Probably not Report Definitions. Cheers Boyd

boyd.lynn · 01-26-2021

Apologies for the delay in getting back to you. It turned out that the report wasn't updating. I have now tested it with the time displayed and it seems to be working perfectly. (Even in Chrome)

Member Since	‎10-18-2005 02:53 AM
Date Last Visited	‎04-07-2021 09:20 PM
Posts	66
Total Helpful Votes Received	30

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CUIC 12.5 none SSO supervisor users

Cisco Finesse 12.5.1 HistoricalGadget

Cisco Finesse 12.5.1 QueueStatistics Gadget

Finesse - HistoricalGadget

Skill Group Live Data Gadget Refresh in Finesse

Re: CUIC 12.5 none SSO supervisor users

Re: CUIC 12.5 none SSO supervisor users

Re: CUIC 12.5 none SSO supervisor users

Re: CUIC 12.5 none SSO supervisor users

Re: Cisco Finesse 12.5.1 HistoricalGadget