boyd.lynn

In my report definition I am trying to average the values in Group 1 and then sum them in the defaul...

Hi Bill, Yes if you login with a valid LDAP account it will automatically create the account in CUIC...

>>I'm struggling to understand the use case a little bit, agents that need to be able to customize a...

Hi David, I don't want to add them to have CUIC accounts (created using OAMP) I want them to be agen...

Hi Bill, They want full access so that they can create their own reports. Probably not Report Defini...

Does anybody know how to add a non supervisor SSO users to CUIC? You can add non supervisor users wi...

Hi, Can somebody explain the difference between QueueStatistics.jspandQueueStatistics.js When I run ...

An update to this problem. I have managed to get it work for Supervisors provided that the Superviso...

Hi, I am trying to us the Finesse Historical Gadget to display a historical CUIC report and struggli...

Thanks David, The platform is 12.5 but the Live Data reports are 11.5. (I need to find out why ) I w...

Hi David, Thanks for coming back to me. I did try with no cache but unfortunately it still did not w...

My customer is complaining that when they add or remove an Agent from a Skill Group the Skill Group ...