Thanks Shashank,This resolved the problem in my lab :-)Bizarrely the same account worked in Jabber f...

Hi Tom, No I'm afraid that I never found a solution. Best Reagrds Boyd

Hi Denise, I have done a packet capture on the Finesse server and it looks like the API server is no...

Hi Denise, I have done a packet capture on the Finesse server and it looks like the API server is no...

Hi , I have now loaded the Certificates for out API server onto Finesse but it still isn't working a...

Hi Denise, I managed to test it today and the code to get the agent's loginName works perfectly. Tha...

Thanks Denise,Would I be able to use this syntax? (Unfortunately I am not on-site today so cannot te...

Hi Denise, Can you please tell me how I would access the User Object from within handleNewDialog = f...

Thanks Denise and Gerry, I will have a look at the sample code and see if I can work out what to do....

I have got the location set to "other" but do not get the Authentication Modal screen. I'm using Fin...

Hi Denise, You are right it was the brackets. It's working now and I can set the Wrap Up Reason on O...

Thanks Denise, I am going to have to read up on how to use the Finesse JavaScript library as I get "...

Hi ,As mentioned in the title I am trying to use this gadget to update the Wrap Up Reason for agent ...

Hi Denise, Yes I have tried removing the filterId but the report then returns no data despite me hav...