Member since ‎10-18-2005

User Statistics

  • 68 Posts
  • 2 Solutions
  • 100 Helpful votes Given
  • 30 Helpful votes Received
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User Activity

In my report definition I am trying to average the values in Group 1 and then sum them in the default footer formula. Is this possible? There does not seem to be a documented way of accessing the calculated value in the group 1 footer to calculate th...
Does anybody know how to add a non supervisor SSO users to CUIC? You can add non supervisor users with LDAP but I have not found a documented way of doing it with SSO. My customer uses SSO and wants some of their agents to have access to CUIC. I cann...
I've been using the Historical Gadget in Finesse and it does not appear to be refreshing at either the default interval of 900 seconds(refreshRate=900) or any other value that I set.
Hi, Can somebody explain the difference between QueueStatistics.jspandQueueStatistics.js When I run the .js version it looks better (matches TeamPerformance.js) however the Max Time does not update when calls are queuing. Ready/Not Ready works ok. If...
Hi, I am trying to us the Finesse Historical Gadget to display a historical CUIC report and struggling with the filter configuration. I presume that this is what this gadget is for? I get the following error Error fetching filter info. Request to ser...
Community Statistics
Member Since ‎10-18-2005 02:53 AM
Date Last Visited ‎04-07-2021 09:20 PM
Posts 68
Total Helpful Votes Received 30