I have a customer who is in the process of migrating from IP IVR to CVP, however IP IVR will existing in their environment in some capacity for longer than a year. We are looking to upgrade them from 10 to 11.5.
Their current environment consists...
It appears that the Disk requirements for UCCE 11.5 are incorrect in the Virtualization guide for UCCE (linked below). It lists 80Gb disk required for Roggers and AW/HDS/DDS etc... The VM Placement tool is using these same values for disk. The vir...
@geoff yes our customer has 2 ucm pg pairs and two pairs of finesse servers. Right now they have fewer than 2000 total agents, but are looking to expand in the near future.