Are the CCE Reference Design rules per-PG pair?

[baumannsw2]

I have a customer who is in the process of migrating from IP IVR to CVP, however IP IVR will existing in their environment in some capacity for longer than a year.  We are looking to upgrade them from 10 to 11.5. 

Their current environment consists of:

Physical PG Pair 1

  PG1A/B (Generic PG )

         UCM PIM

         VRU PIM (IP IVR)

  PB2A/B (Media Routing PG)

          MR PIM (EIM/WIM)

Physical PG Pair 2

    PG3A/B (Generic PG)

           UCM PIM

           VRU PIM (CVP)

    PG4A/B (Media Routing PG

           MR PIM (Dialer)

The first PG Pair will obviously need to stay a Generic PG (And we'll need to use the Large Generic PG OVA), but as for the second PG pair, can I use the standard 3 PG pair running on the Medium OVA which is listed in the reference design?

[geoff]

Do you really have two UCM PGs? Are there two Finesse pairs?

Regards,

Geoff

[baumannsw2]

@geoff yes our customer has 2 ucm pg pairs and two pairs of finesse servers. Right now they have fewer than 2000 total agents, but are looking to expand in the near future.  

[geoff]

OK. You really want to get rid of the Generic PG. That's quite easy to do and the method is explained in the PCCE documentation. I would consolidate the MR PGs.

• I would use the Large PG in each case.
• I would have three PGs on PG1 (Agent, IP IVR, MR with 2 PIMs: EIM, Dialer)
• I would have two PGs on PG2 (Agent, CVP)

I am not a fan of the small PG because of the restriction on the number of CTI connections (only 7). I see no reason for any Agent PG to use the small PG.

Regards,

Geoff