Hello, We have just patched our CRA 3.1(3) with SR2 per Cisco TAC to eliminate so-called missed/phantom calls (the phone would barely ring but it would register a missed call) reported by some members of our call center. About 2 months ago I installe...

All,I want to have "detailed" reports that provide the call types (Internal, Local, Long Distance, International, or On Net) for all calls over a chosen period for all users. This is easily accomplished for an individual, but there must be a way to g...