Hello,
We have just patched our CRA 3.1(3) with SR2 per Cisco TAC to eliminate so-called missed/phantom calls (the phone would barely ring but it would register a missed call) reported by some members of our call center. About 2 months ago I installed SR1 for the same reason and did not receive a complaint until 2 weeks ago. Could these “missed calls" be nothing but customer/wrong number "hang ups?" Is there a way for me to differentiate a hang up and CRA issue? Note, the missed calls are always from CTI ports.
