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I am attempting to use a DB Read step to execute a stored procedure on UCCX 8. When I attempt to save the Read step I get an error for every variable I have in the SQL statement. When removing the variables and hardcoding the information there is n...
I am attempting to create a new record and append new information stored in a variable to a table. I am able to get the script to do a static string but it will not use the value of the string variable I have setup.For example:user calls in and inp...
Call Manager version 6.1Is there a command to locate a dn by querying the database on the external calling mask field? Please help or I will have to search through 400 lines manually!!!
I have a requirement for allowing an agent assigned to one queue to take calls from another queue. The problem I am having is that this is not all the time and there is no set schedule on when this would occur. I wrote a script awhile ago that mapp...
I have a requirement to pull statistics that show how many time callers are choosing option 1 in the script. I am thinking that its some kind of reporting step but cannot find one. Any help would be appreciated.
Its the oddest thing. After I originally posted this I did use the$PhoneNumber statement and it still did not work. I then read somewhere thatIPCC and SQL handle string variables differently and that I would need to convert the string to and intege...
Sounds interesting. Could be that the CSS of the CRS ports are hitting a translation pattern or route pattern that is CFA'd. Did you ever get an answer on this?
If the system parameter is set for the agent to go back to ready in the case of an RNA the call will continually be presented to the same agent until the caller hangs up. The system still sees the agent as longest idle. I wish this parameter was not ...
