Hi Guys,We have a solution with Cisco Prime Collaboration Deployment version 11.6.1.10000-9. I received the information of the Security Team that the Certificaate SSL self-assinged is expired. I didn´t found theoption in the Server where is renew th...
Hello Guys, We are using Finesse about UCCX 11.6. In this moment nedd to do integration Finesse with BMC Remedy and to see the caller ID information. Is possible to do this? Any have idea about this? Thanks, Regards, Wilson Santana
Hi Gerry, Thanks a lot for your contact and sorry by delay in the answer. I don´t have domain about BMC Remedy IT Management and am trying take more details about this issue with another area. This tool manage the Tickets/case the problem and impleme...
Hi David Macias,Thanks a lot for your contact. No, not is Remedy. It’s IT Management Tool used by Service Desk Team and BMC Remedy is a vendor. We are need to do integration Cisco Finesse with Remedy to see the caller ID of call. Thank You,Regards, ...
