About David Pigliavento

CAD User Input · 02-20-2012

Is there any way to have an agent input data using CAD?I need to associate additional metadata with all calls recorded by Quality Manager. I can send data to QM using an IPC Action from CAD but I need to have the agent enter some of the data fields....

CAD User Input · 03-14-2012

For anyone that is interested here is the response I received from TAC: Problem Description: Keep the enterprise variable on CAD after the call is hung up from the agent. Resolution Summary: This cannot be done, after calls gets disconnected

CAD User Input · 02-21-2012

Thanks for the help. I'm going to open a TAC case. If I get a solution I'll post it.

CAD User Input · 02-21-2012

I updated the default CAD work flow to call this IPC action on event work.I tested a number of different options. One thing I just tried was having a toolbar button to call the IPC action. If I make a change to the field then press the toolbar butt...

CAD User Input · 02-21-2012

CAD User Input · 02-21-2012

Brian, thanks for the response. I didn't realize the enterprise data fields could be modified within the agent. This will definitely work for us.I got it to partially working. I have an IPC event when state changes to work. Using packet capture I...

Member Since	‎02-20-2012 01:07 PM
Date Last Visited	‎08-18-2017 03:51 AM
Posts	6
Total Helpful Votes Received	4

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CAD User Input

CAD User Input

CAD User Input

CAD User Input

CAD User Input

CAD User Input