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Hi,I'm struggling to get my LUA script to work. The RightFax server on other end does not allow SIP parameters to be altered and sends a basic invite with no privacy option. I'd like to alter my inbound invites to add P-Asserted-ID and alter From fie...
Hello Everyone,I was wondering if there is a way for Agents to be able to copy the information presented on their CAD? Some kind of registry entry so that the information field is allowed to copy. We are taking some user input while they are in queue...
I am having a weird issue where about 40% of EXTERNAL (internal work fine as per customer) calls get dropped when CUC tries to transfer them to a user, Hunt Pilot or External party. This happens both after hours and business hours, so i dont think it...
Hello,I am strugling to get the MWI indicator to work across SIP for a new cluster. The setup is as follows:Additionally, this is how the IPTel servers are configured:CUC Cluster (2 servers)--->SIP Trunk ------>to Older CUCM Cluster (2 Servers); MWI ...
I have a User who recently changed the phone handset to a Cisco 9951 SIP only phone. Although I have this phone added to RMJTAPI Application user, the Agent is not able to login to Supervisor console. Please help.Thank you
Hi I was recently having hard time to get RTMT to work. Here are some tips I figured out:
1) I was trying to install RTMT 11.5 which wouldn't install until I manually installed the latest java version (I had to use older versions as some clunky old a...
