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Hi,I've noticed that opening a jabber guest link in the google search app on iOS devices, always redirects you to the App Store (even after the app is installed). Is this a known issue (I can't see any bug for it)? It works fine on the android versio...
Hi,
For my supervisors in Finesse 11.5, the queuestatics.jsp gadget is showing no data. I believe we could be hitting this bug:
CSCvb50928, and it looks like it won't be fixed!
I can replace this gadget with the Live Data gadget available in the ag...
Hi, In CVP 11.5, I'm adding some audio to a dynamic audio element. The problem I'm having is that the initial audio group that is created in studio is always null when I try to access it in java.When creating the element in studio, i select the dynam...
Hi,When using the agent request API, the agent's phone will automatically places the outbound call to the customer once the request has been sent to the agent. This is fine for agents that normally use auto answer, but for agents who usually have to ...
Hello!
If the duration of an outbound call is less than the Abandoned call wait time (configured in the campaign settings), Outbound Option considers the call as customer abandoned, and the customer record that is associated with that call is schedul...
Try changing this registry key: PG Registry: \\ICM\<icm instanbce>\PG<x>A\PG\Current Version\JGWS\jgw1\JGWData\Dynamic\UseRedirectAddressSearchSpaceSet it to 2. This will mean that the devices CSS is used for the transfer. No restart of the PG is req...
Check out the CVP configuration guide, 'Transfer and Queue calls with Unified CVP' - CLI Field on Outgoing Transfers. There are a couple of ways to do this. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voi...
