About jayflesher

jayflesher · 07-23-2019

I have a situation where we have an increasing amount of scripts that present a caller with the option to choose a language (either English or Spanish) and want to keep the language persistent between the scripts and not prompt the user to select the...

jayflesher · 07-30-2019

Thank you for the explanation. You have helped me figure some things out, and it makes sense to keep trying to find an available resource until none are available before queuing. For your question about testing my script, the next agent does get sele...

jayflesher · 07-25-2019

I reviewed the revised scripts you sent. I see how you did the sessions and realize what I may have been doing wrong in my original attempt with the sessions. however, I noticed you set the connect failed step to go back to SELECT_RESOURCE; what does...

jayflesher · 07-24-2019

Our system includes both L[en_US] and L[es_US]. L[en_US] is our trigger default.

jayflesher · 07-24-2019

Thanks for the reply. I have also tried using get contact info and set contact info. If I do a call redirect after setting the language to something other than the default, the get contact info was reverting to the script default (L[en_US]). I was at...

jayflesher · 07-23-2019

I have worked very little with sessions. The one time I did, I ended up getting the language stuck to the selection of the last caller. I attached this failed attempt. I initially tried to use the following video on Youtube from CiscoVoiceDude to hel...

Member Since	‎10-19-2017 10:19 AM
Date Last Visited	‎10-08-2024 03:50 AM
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Persistent Language between UCCX Scripts

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Re: Persistent Language between UCCX Scripts