About Sean Lynch

Sean Lynch · 12-17-2020

I am having difficulty trying to figure out how to get UCCX Outbound Campaigns working with a CUBE as the SIP Gateway:My initial attempt to get this working was not a problem until I reviewed the Outbound reports in CUIC. Call Result column in the Ou...

Sean Lynch · 04-10-2020

I'm just curious if anyone is still using the original CheckHoliday.aef script for their holiday check process? Any modifications to it? Anyone re-write theirs from scratch and come up with something more efficient? Here's a pic of the original su...

Sean Lynch · 02-07-2012

I'm getting ready to begin working with a client on a Fiserv / IVR integration. Has anyone worked with the Fiserv Communicator message sets? I'm just looking to see if someone has some "lessons" learned they could share to help reduce the developme...

Sean Lynch · 08-20-2021

The solution is an on-premise hosted server (Windows server...), that does require a database integration (Oracle or other...). I do not think it requires PREMIUM seats in UCCX as there are no database hooks for the application in the UCCX scripting...

Sean Lynch · 08-19-2021

We use Virtual Hold Technology with UCCX. It does scheduled callbacks like you are looking for, in addition, integrates with your corporate website and allows website contacts to schedule a callback from their web visit. It also allows you to set E...

Sean Lynch · 06-10-2021

I don't use the Callback Script/application. However, I can respond that the Outbound Call Control group is for Outbound campaigns. Perhaps one day I'll configure this in my lab.Hope this helps.-Sean

Sean Lynch · 06-10-2021

Unfortunately, no, there is no report that you can run that will tell you which prompts are in use and which are not. You will have to do it manually by reviewing each application, its associated script, and the parameters assigned.If someone has fi...

Sean Lynch · 05-22-2021

If you review the UCCX 11 Admin guide you will see there is a note that states you cannot assign an Agent Line to more than one device. This is a limitation of the system. This is fixed in UCCX Release 12.5(1)su1, which you can assign the Agent Lin...

Member Since	‎11-19-2009 09:04 AM
Date Last Visited	‎10-24-2024 01:37 AM
Posts	284
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UCCX Outbound dialer to CUBE SIP Gateway with dial-peer translation rules

Curious - Anyone still using the original HolidayCheck.aef script?

UCCX IVR and Fiserv

Re: CCX Call Back Feature with Specified Call Back times

Re: CCX Call Back Feature with Specified Call Back times

Re: UCCX Call back

Re: Prompt Inventory Report

Re: Finesse "An extension on the agent device is shared by more than one device. Please contact your administrator."