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Sean Lynch
‎07-14-2021

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300 Helpful Vote
15 Accepted Solution
100 Helpful Vote
50 Replies
5 Accepted Solution
30 Helpful Vote
1 Accepted Solution
CCP Member
10 Helpful Vote
1 Helpful Vote
Stats
Member since ‎11-19-2009
282
Posts
490
Helpful
31
Solutions

Re: UCCX Call back

Created by in Contact Center
06-10-2021
06-10-2021
I don't use the Callback Script/application. However, I can respond that the Outbound Call Control g...

Re: Prompt Inventory Report

Created by in Contact Center
06-10-2021
06-10-2021
Unfortunately, no, there is no report that you can run that will tell you which prompts are in use a...

Re: Finesse "An extension on the agent device is shared by more than one device. Please contact your administrator."

Created by in Contact Center
05-22-2021
05-22-2021
If you review the UCCX 11 Admin guide you will see there is a note that states you cannot assign an ...

Re: UCCX Callback feature fails

Created by in Contact Center
04-29-2021
04-29-2021
Ram,I just took a quick look at the log and stepped through the script items. Does the application c...

Re: multiple queues reporting question

Created by in Contact Center
04-06-2021
04-06-2021
Yes, this will show the contact in two queues. However, if you use a Dequeue step prior to sending t...

Re: UCCX 11.6 - DB Release step - can incorrect placement or omitted Step cause error

Created by in Contact Center
04-06-2021
04-06-2021
Yup. I always make sure to include a DB release step after any READ DB/GET DB data steps are perform...

Re: UCCX 11.6 - Pass Local Variables from script to SubFlow scrpt

Created by in Contact Center
04-06-2021
04-06-2021
I don't see why what you are attempting to do is a problem. Just a couple suggestions:1. Use *Commen...

Re: MOH Source Changes By itself while in queue

Created by in Contact Center
04-03-2021
04-03-2021
Check your recorded prompt and verify it has the correct codec encoding. If your system was installe...

Re: UCCX Whisper with Auto Answer

Created by in Contact Center
04-01-2021
04-01-2021
I don’t think you can get a telephone device to answer from a UCCX component, workflow, or gadget in...

Re: UCCX 11.6 upload document step unsuccessful

Created by in Contact Center
04-01-2021
04-01-2021
1. I disagree with the previous response that the Authenticated User role needs to be Admin. This is...

Re: UCCX 11.0 - Office 365

Created by in Contact Center
04-01-2021
04-01-2021
Agreed. This is one part of configuring settings for email. The part to which I was referring is whe...

Re: UCCX Outbound Dialer - Ring Back

Created by in Contact Center
03-29-2021
03-29-2021
The Ringback setting you are seeking is set on your Outbound Call Control Group, under Network Hold ...

Re: UCCX 11.0 - Office 365

Created by in Contact Center
03-29-2021
03-29-2021
I think the more correct question is whether or not Office 365 will support SMTP relay.From the SMTP...

Re: Finesse Not ready codes and Speech to text

Created by in Contact Center
03-29-2021
03-29-2021
1. Yes, if alphabetic order is not satisfactory to the requirement, you can rename the Reason Labels...

Re: UCCX// Post call Survey // How to save caller's entered digits to text file

Created by in Contact Center
03-29-2021
03-29-2021
I went back and looked at the original post; and the diagram provided is full of problems:The above ...
Public Statistics
Date Registered ‎11-19-2009 09:04 AM
Date Last Visited ‎07-14-2021 10:25 AM
Total Messages Posted 282
Total Helpful Votes Received 490
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