Professional experience in design, installation, configuration, and administration of Cisco Unified Communications Manager, Unity Connection with unified messaging, and Unified Contact Center Express--including call application script development and IVR systems integration.
Specialties: Cisco Unified Contact Center Express (UCCX); development for complex Automated Call Distribution (ACD) and Interactive Voice Response (IVR) scripting
Professional experience in design, installation, configuration, and administration of Cisco Unified Communications Manager, Unity Connection with unified messaging, and Unified Contact Center Express--including call application script development and IVR systems integration.
Specialties: Cisco Unified Contact Center Express (UCCX); development for complex Auto