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hello! Can you kindly guide me of specific API or a third-party application you have used that could trigger an alert/sound or audio notification in Cisco Finesse on-prem to call agents' and supervisor's attention in cases of very long inbound voice ...
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Member Since ‎10-23-2017 05:35 AM
Date Last Visited ‎12-12-2021 09:13 PM
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