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Here is a reminder that the new Webex WFO reporting and analytics tool, Insights, is now available for early access. Insights will replace Data Explorer. Data Explorer will be discontinued on March 14th, 2025.
Till March 14th 2025, both Data Explore...
Hi everyone,
Would you like to try out the redesigned desktop and the new features of Finesse 12.0 before it comes out? Or would you like to start developing your custom applications using the new APIs before the release so that your application is r...
Steven,The restriction is documented here :https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/configuration/guide/UCCX_BK_UF7B627D_00_unified-ccx-administration-guide/UCCX_BK_UF7B627D_00_unified-ccx-admin...
Steven,The doc mentions the following : Finesse agent usernames are restricted to 7-bit printable ASCII characters (any of the 94 characters with the numeric values from 33 to 126).They do not support double quotes ("").@ character falls within this ...
Hi,This ask cannot be achieved in the product. However, if needed, a custom gadget needs to built (which replaces the default call control gadget), for which Devnet can be contacted. Thanks,Rajiv Krishnan
Farid,You will find this information provided in chapter 3:http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1051/user/guide/CFIN_BK_C3A9BCBC_00_cisco-finesse-administration-guide-1051.pdfBest,Rajiv Krishn...
Jonathan,@character in Finesse user name is supported in 11.5 Release.Finesse for CCX:http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/user/guide/UCCX_BK_FB2AF840_00_finesse-agent-supervisor-desktop-1151...
