Considering i have 20 premium license (40 IVR ports) and 10 outbound license(10 OB IVR ports), so i can make 10 IVR calls simultaneously, does this mean 10 of my 40 IB IVR ports can make out bound calls or i can have 40 concurrent IB IVR and 10 OB IV...
Yes you have to procure outbound license. If you have 5 outbound licenses, you can have up to 5 concurrent agent seats to handle outbound calls and 5 concurrent outbound IVR calls
