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I'm attempting to use the advanced search capability documented on page 20 of the 11.6 UCCE Developper Reference for the Agent API:
Advanced search parametersThere are several advanced searches you can perform on the Agent API, including supervisor, ...
We have a customer that is wanting to use SSO with a custom thick client Finesse desktop client that will consume the REST API and BOSH interfaces directly.I understand that 11.6+ of Finesse now supports sending SSO access token instead of AgentID an...
The OOTB Desktop uses a WebSocket for the XMPP Event Feed in Finesse 12.0 using Strophe. If you are on 12.0, you can use a WebSocket via Strophe.js. You can then pass the Bearer Token in the Password field to Strophe.Connection.connect function, for ...
For anyone else running into this, the parenthesis are required. So when I added the parenthesis around the name of the attribute it started working.
https://<cceadmin_address>/unifiedconfig/config/agent?q=attributes:(EvenAgentRouting)
Returns the a...
