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- About Quigath
04-19-2019
Quigath
Member since
02-01-2018
Enthusiast
Created by
Quigath
in Contact Center
in Contact Center
04-19-2019
11:04 AM
04-19-2019
11:04 AM
I wouldn't trust the API with my production files either :) Are you trying to rename the files dynamically as part of a call or an agent operation? If not, then I'd recommend to backup your production files by downloading them with an sftp application (like filezilla), to get them off the server. Then either run your commands using the API, or rename the files on your dev machine and upload the altered files.
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04-19-2019
10:50 AM
I have been testing some UCCX functionality with both 11.6 and 12.0 and comparing the performance of 12 with 11.6, 12 is much worse. It's almost unusable. The Jabber machines usually cannot be logged into with RDP. Does anyone have a workaround for getting better performance out of these machines?
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04-19-2019
10:46 AM
I'm making a 3rd party finesse gadget in the UCCX 11.6 sandbox environment. However, my gadget needs to be able to connect with an external server as part of its function. I need an HTTP GET request to go out on a specific port but it looks like the sandbox blocks most/all of the ports. Is there a way around this? I did look at the port usage guide for UCCX but it doesn't list which other ports might be open and unused. To be clear, the windows firewall is off (by default) so it must be a firewall blocking around the sandbox machines in total.
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Created by
Quigath
in Contact Center
in Contact Center
04-17-2019
11:44 AM
04-17-2019
11:44 AM
Yes, I think this is what you're asking about. It does autocomplete based on your definitions. For verification, I'd write some unit tests myself. It won't do that work for you!
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Created by
Quigath
in Contact Center
in Contact Center
04-17-2019
10:26 AM
04-17-2019
10:26 AM
I'm adding similar functionality to a custom gadget. I need to limit how the agent can control the call at certain times.
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Created by
Quigath
in Contact Center
in Contact Center
04-17-2019
09:30 AM
04-17-2019
09:30 AM
What is an example of an event handler that is failing for you? Please post the code that isn't working.
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Created by
Quigath
in Contact Center
in Contact Center
04-17-2019
09:25 AM
04-17-2019
09:25 AM
The best javascript IDE I've found is Visual Studio Code. It won't help validate any of the Finesse-specific issues you may see. But it is able to do test cases and deep syntax checking, with things like auto-complete and highlighting. What development environment have you been using? In my experience you don't need to stop Tomcat just to deploy new gadget code. Just refresh the finesse page with the nocache parameter and it loads everything almost instantly.
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04-16-2019
09:29 AM
Can you do a capture on the outgoing URL to see what the exact url it's trying looks like? My makeRequest looks like this: gadgets.io.makeRequest(encodeURI(url), handleResponse(handlers), params);
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04-09-2019
10:00 AM
You should begin by looking at how the sample finesse apps do logging. In my javascript file I have code like: clientLogs = finesse.cslogger.ClientLogger || {};
...
clientLogs.log("makeRequest()"); Then use either locallog or RTMT to view the logged data.
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Created by
Quigath
in Contact Center
in Contact Center
04-01-2019
05:00 PM
04-01-2019
05:00 PM
Did you try a regular backslash prefix? \&
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Created by
Quigath
in Contact Center
in Contact Center
03-29-2019
10:43 AM
03-29-2019
10:43 AM
You're in the developer's forum, not DevNet support. I haven't had much luck with DevNet support myself. Have you captured the vxml traffic going to/from your app to see what is generating the sound you're hearing?
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Created by
Quigath
in Contact Center
in Contact Center
03-29-2019
10:35 AM
03-29-2019
10:35 AM
Can you post the code you're using to do the CTI interface? It'd be helpful for us to see what you've done so far.
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03-28-2019
09:17 AM
What script do you have so far? Why disconnect after time? What are you trying to achieve?
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03-20-2019
09:31 AM
No problem. Please mark the answer as helpful and solved so others can find this solution too.
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03-15-2019
04:09 PM
If you're just storing your EWT as a session var then it should be easy to have say-it-smart speak it. Is there a particular VXML format you're looking for?
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Friday
I wouldn't trust the API with my production files either :)Are you
trying to rename the files dynami...
Friday
I have been testing some UCCX functionality with both 11.6 and 12.0 and
comparing the performance of...
Friday
I'm making a 3rd party finesse gadget in the UCCX 11.6 sandbox
environment. However, my gadget needs...
Wednesday
Yes, I think this is what you're asking about. It does autocomplete
based on your definitions. For v...
Created by
Quigath
in Contact Center
Wednesday
Wednesday
I'm adding similar functionality to a custom gadget. I need to limit how
the agent can control the c...
Wednesday
What is an example of an event handler that is failing for you? Please
post the code that isn't work...
Wednesday
The best javascript IDE I've found is Visual Studio Code. It won't help
validate any of the Finesse-...
Tuesday
Can you do a capture on the outgoing URL to see what the exact url it's
trying looks like? My makeRe...
2 weeks ago
You should begin by looking at how the sample finesse apps do logging.
In my javascript file I have ...
Created by
Quigath
in Contact Center
3 weeks ago
3 weeks ago
Did you try a regular backslash prefix? \&
3 weeks ago
You're in the developer's forum, not DevNet support. I haven't had much
luck with DevNet support mys...
Created by
Quigath
in Contact Center
3 weeks ago
3 weeks ago
Can you post the code you're using to do the CTI interface? It'd be
helpful for us to see what you'v...
3 weeks ago
What script do you have so far?Why disconnect after time? What are you
trying to achieve?
03-20-2019 09:31 AM
No problem. Please mark the answer as helpful and solved so others can
find this solution too.
Public Statistics
| Date Registered | 02-01-2018 10:30 AM |
| Date Last Visited | 04-19-2019 02:25 PM |
| Total Messages Posted | 96 |
| Total Helpful Votes Received | 38 |
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