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About Quigath
01-19-2021
Quigath
Enthusiast
Awards
1
Spotlight Awards
English Community, Developer of the Month, November 2020
Recent Badges
Awards
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Member since
02-01-2018
131
Posts
63
Helpful
13
Solutions
Latest Contributions by Quigath
Latest Contributions by Quigath
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Re: Add returned row data to REST call
Created by
Quigath
in
Contact Center
01-05-2021
01-05-2021
I come from a Java/programming background so I suppose it's the first thing I think of. If there's a...
Re: Add returned row data to REST call
Created by
Quigath
in
Contact Center
01-05-2021
01-05-2021
For anything like this, that's more complicated than simple logic, I like to make a custom Java node...
Re: No DTMF or voice recognition on CCB callback
Created by
Quigath
in
Contact Center
12-07-2020
12-07-2020
I haven't done ccb testing in a long time but I did get it working. Attached is my current/new CUBE ...
Re: How do I know when a caller barges-in to audio playback ?
Created by
Quigath
in
Contact Center
11-10-2020
11-10-2020
I've never seen this. Not in the debug logging or in any reports. It may be there, it's just that I'...
Re: CVP/VVB External SSML
Created by
Quigath
in
Contact Center
11-05-2020
11-05-2020
I have an ICM script that points directly to a webserver that serves up a full vxml document. For th...
Re: About performance of call studio 12.0.
Created by
Quigath
in
Contact Center
07-07-2020
07-07-2020
The IDE is slow? This sounds more like an Eclipse platform issue. I don't know of any published elem...
Re: How to use GED-188 protocol
Created by
Quigath
in
Contact Center
05-06-2020
05-06-2020
I asked TAC for this about a year ago, they didn't have it. I had them ask their engineering team fo...
CSCvs47486 - VVB 11.6 - TTS spoken words come out of order when using "break time"
Created by
Quigath
in
Cisco Bug Discussions
02-04-2020
02-04-2020
This issue is showing as fixed but which patch is the fix included in? Where do I go to download/ins...
Re: UCCX API
Created by
Quigath
in
Contact Center
01-06-2020
01-06-2020
I don't think it's possible in UCCX using the API. In UCCE 11.6, I call dialog.initiateDirectTransfe...
Re: Implement Restful web service client in Call Studio 10.5
Created by
Quigath
in
Contact Center
12-13-2019
12-13-2019
What I do:compile my code files with java 1.8.151copy my java class files into /deploy/java/applicat...
Re: Is it Possible to create new Scripts in Cisco VVB ? or customize existing one's ?
Created by
Quigath
in
Contact Center
12-09-2019
12-09-2019
I don't have the reference doc handy right now but I used the sftp server/transfer method. Seems to ...
Re: Is it Possible to create new Scripts in Cisco VVB ? or customize existing one's ?
Created by
Quigath
in
Contact Center
12-06-2019
12-06-2019
No, you're not supposed to use custom aef files. I tried a lab experiment last year by uploading my ...
Re: Dialog.makeTransferCall How do I implement in 3rd party Gadget - Help throws an error
Created by
Quigath
in
Contact Center
11-26-2019
11-26-2019
It may depend on your setup. I have a blind transfer working when the agent hits a button. I'm on uc...
Re: Any / best way to create / use mobile smartphone app for CUIC ?
Created by
Quigath
in
Contact Center
11-22-2019
11-22-2019
There is no existing application. Not even a sample or demo app from Cisco. They do know this and ar...
Re: Courtesy Callback Questions
Created by
Quigath
in
Contact Center
11-19-2019
11-19-2019
1) Depends on the formula you're using in your ICM script to calculate the EWT. 2) No, they may not ...
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Public Statistics
Date Registered
02-01-2018
10:30 AM
Date Last Visited
01-19-2021
10:01 AM
Total Messages Posted
131
Total Helpful Votes Received
63
Helpful Votes Given To
User
Helpful Count
Yasid.ramli1
5
asrambik
5
david.macias
5
dekwan
70
kenneth.nnani
5
See all >
Helpful Votes From
User
Helpful Count
Yasid.ramli1
5
chad_meyer
5
smeegada1
5
KEVIN KIM
5
kelvinevans4837
1
5
See all >
Awards
Community Spotlight Award
English Community, Developer of the Month, November 2020