About Quigath

Quigath · ‎12-07-2018

Please share back what you found so that others may benefit.

Quigath · ‎12-05-2018

Where's your error message? What makes you think it's not working? Screenshots please.

Quigath · ‎11-30-2018

For CCB, you calculate your EWT just like in any other case (it's just a calculated number value). Any of the above formulas should work for you.

Quigath · ‎11-30-2018

The ,30 is in the ValidValue function so the 30 acts as the default value in case the first argument is an invalid value.

Quigath · ‎11-28-2018

For the grammar setting, I've always used the shortened version with just the url and no semi-colons. Not sure if that helps your situation but it could be something to try.

Quigath · ‎11-27-2018

I have a CVP application with a long-running list of orders being spoken. The menus are working but when I do an edge-case test and let it run an infinite loop, the app hangs up on the caller after precisely 3 minutes. This is reproducible every time. I have my Call studio Session Timeout set to 5 minutes so it isn't that. Screenshot below. I also tried sending the call back to ICM before 3 minutes to see if it was an ICM timer, but it wasn't, it is the CVP app entry that begins this timer. It doesn't seem to matter which phone I use to call in. Here is the end of the log, which looks like the caller hung up, which is not the case. After 3 minutes I hear a dial tone again: 10.10.90.9.1543350841480.49.OrderLookupDemo,11/27/2018 12:37:01.618,collect_order_number,interaction,interpretation,456 10.10.90.9.1543350841480.49.OrderLookupDemo,11/27/2018 12:37:01.618,collect_order_number,interaction,confidence,0.0 10.10.90.9.1543350841480.49.OrderLookupDemo,11/27/2018 12:37:01.631,collect_order_number,interaction,audio_group,confirm_initial_audio_group 10.10.90.9.1543350841480.49.OrderLookupDemo,11/27/2018 12:37:02.433,collect_order_number,exit, 10.10.90.9.1543350841480.49.OrderLookupDemo,11/27/2018 12:37:02.433,,end,how,hangup 10.10.90.9.1543350841480.49.OrderLookupDemo,11/27/2018 12:37:02.433,,end,result,normal 10.10.90.9.1543350841480.49.OrderLookupDemo,11/27/2018 12:37:02.433,,end,duration,181 Any ideas for what to try next or which configs or logs to look at? UCCE 11.6

Quigath · ‎11-27-2018

You need to give us more detail son what system type and version you are running. Include what you've tried already. Screenshots or sourcecode, with logs, are useful also. ]Good luck!

Quigath · ‎11-06-2018

Aha! I found the problem. Thanks everyone for the help and advice, I've learned how to better troubleshoot these things. My problem was that my SetVariable nodes in ICM were out of order. I was setting the PeripheralVariables using the FromExtVxml but BEFORE I actually called the RunExtScript, so of course they were still blank.

Quigath · ‎11-06-2018

I found the PG trace with the vrutrace command: C:\icm\lab\PG2A\vrucap>vrutrace pim1 /bt 10:19:00 /et 10:20:00 ... 10:19:15.819: PG->VRU: Service Control Message (= Message Type 47); Message Length 218 bytes Run Script Req (= Subtype 7); DialogueID: (1769) 000006e9; SendSeqNo: (1)00000001 Invoke ID: (1) 00000001 Script Name: GS,Server,V Script Configuration: ANI: 6000010 CED: RouterCallKey: (308) 00000134 RouterCallKeyDay: (152615) 00025427 RouterCallKeySequenceNumber: (1) 00000001 Call GUID: 766559000001000000000547035A0A0A Call Variable 1: Call Variable 2: Call Variable 3: Call Variable 4: Call Variable 5: Call Variable 6: Call Variable 7: Call Variable 8: Call Variable 9: static value! Call Variable 10: ECCVar:29: "10.10.90.9" ECCVar:14[0]: "application=BTtest1" ECCVar:4: "en-us" ECCVar:0: "766559000001000000000547035A0A0A" 10:19:18.413: VRU->PG: Service Control Message (= Message Type 47); Message Length 128 bytes Run Script Result (= Subtype 8); DialogueID: (1769) 000006e9; SendSeqNo: (2)00000002 Invoke ID: (1) 00000001 Result Code: TRUE CED: done NewTransaction flag: FALSE ECCVar:13[0]: "var0" ECCVar:13[1]: "var1" ECCVar:13[2]: "var2" ECCVar:13[3]: "" ECCVar:2: "0" ECCVar:9: "N|000|01|00|00|002594|GS,Server,V" ECCVar:11: "done" 10:19:18.429: PG->VRU: Service Control Message (= Message Type 47); Message Length 16 bytes Release (= Subtype 20); DialogueID: (1769) 000006e9; SendSeqNo: (2)00000002 Reason: (0) Normal Call Clearing 10:43:55 Trace: MsgConnect::Parse case RouterCallKeySequenceNumberTag 10:19:18.429: PG->VRU: Service Control Message (= Message Type 47); Message Length 451 bytes Connect (= Subtype 9); DialogueID: (1768) 000006e8; SendSeqNo: (2)00000002 LabelType: (1) Normal Label: 6000008 TransferHint flag: FALSE RouterCallKey: (308) 00000134 RouterCallKeyDay: (152615) 00025427 RouterCallKeySequenceNumber: (0) 00000000 Call GUID: 766559000001000000000547035A0A0A Location Parameter Name: Hub_None SIP Header: t:<sip:6100010@10.10.90.9>|f:<sip:6000010@10.10.90.3>;tag=1073955~844a4217-24ed-4843-ad11-1813dddbf9d0-30 007473|User-Agent:Cisco-CUCM12.0|i:76655900-be11db23-89ccb-35a0a0a@10.10.90.3 Call Variable 1: Call Variable 2: Call Variable 3: Call Variable 4: Call Variable 5: Call Variable 6: Call Variable 7: Call Variable 8: Call Variable 9: static value! Call Variable 10: ECCVar:29: "10.10.90.9" ECCVar:14[0]: "application=BTtest1" ECCVar:13[2]: "var2" ECCVar:13[1]: "var1" ECCVar:13[0]: "var0" ECCVar:11: "done" ECCVar:4: "en-us" ECCVar:2: "0" ECCVar:0: "766559000001000000000547035A0A0A" I can see some of the data here but I'm not sure how to interpret this log. I'm looking for the "var0" value that's in the ECCVar. How do I access this var from ICM?

Quigath · ‎11-06-2018

Yep, very sure it's getting hit. I don't think I need to specify the server path in ICM since it's the default one for my system. Configured in VVB admin? In any case, here's the log of the call: 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.839,,start,newcall, 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.839,,start,ani,6000010 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.839,,start,areacode,NA 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.839,,start,exchange,NA 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.839,,start,dnis,6100010 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.839,,start,uui,NA 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.839,,start,iidigits,NA 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.839,,start,parameter,callid=766559000001000000000547035A0A0A 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.839,,start,parameter,_dnis=6100010 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.839,,start,parameter,_ani=6000010 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.839,Hello World Audio,enter, 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.840,Hello World Audio,interaction,audio_group,initial_audio_group 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.855,Hello World Audio,exit,done 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.855,Set Value_02,enter, 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.855,Set Value_02,custom,null,Success 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.855,Set Value_02,custom,Result,Success 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.855,Set Value_02,exit,done 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:15.855,CVP Subdialog Return_01,enter, 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:18.402,CVP Subdialog Return_01,exit, 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:18.402,,end,how,app_session_complete 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:18.402,,end,result,normal 10.10.90.9.1541528355839.219.BTtest1,11/06/2018 10:19:18.402,,end,duration,3 I don't see the values from Subdialog return being sent here. Does that element not usually log them?

Quigath · ‎11-05-2018

Thanks for the Wireshark advice. I captured this vxml packet on CVP: <form> <block> <var name="caller_input" expr="'done'" /> <var name="FromExtVXML0" expr="'var0'" /> <var name="FromExtVXML1" expr="'var1'" /> <var name="FromExtVXML2" expr="'var2'" /> <return namelist="caller_input FromExtVXML0 FromExtVXML1 FromExtVXML2" /> </block> </form> </vxml> Which looks like my app setting the return values as I intended. So if my app is sending the VMXL to set the FromExtVXML value. I'm assuming this is being picked up at ICM and the value is pushed into PeripheralVariable1 in my ICM script. Why then, would I not see the value show up in my Agent Finesse display on callVariable1? My ICM to Finesse agent desktop connection is working as I can put in a static String value in the script and see it in Finesse. I need to figure out why ICM isn't populating FromExtVXML from my app.

Quigath · ‎11-02-2018

This will not work. It's nothing on Call Studio, this is how Java in general works. The code you enter is translated in a single evaluation step. You'd be better off using a Map data structure or a custom Java element to do something really fancy. Trying to use one variable's value as part of another variable's name is not possible. Some true scripting languages, maybe, but not here.

Quigath · ‎11-01-2018

First time trying this so please advise. I am trying to pass data from my CVP app out to my Finesse agent. However, the data I put into the CVP_Subdialog_Return element does not show up in the FromExtVXML variable. When data is already existing in an ICM variable then I have no problem setting the PeripheralVariable and seeing it in the agent desktop. I don't even get the data from caller_input. The end part of my CVP script. Just trying to push in regular String data as a test. Overview of my ICM script. Each node gets hit as expected. My suspicion is that the vars coming in from CVP are empty. Detail on setting one of the PVs. I might be missing some simple setup step, so please let me know if that's the case! I have tried rebooting the PG machine. Didn't see anything helpful in the PG logs; it did show the extension being rung though. Cisco UCCE, 11.6

Quigath · ‎10-24-2018

I have one as a GET if it's useful: You should also check out the programming guide. It should have all the details you need for customizations.

Quigath · ‎10-23-2018

I'm researching the usage of UCCX, but only have experience with UCCE so far. I have a working CCX script to which I'd like to add a custom block of VXML. I have this vxml in a file hosted in an IIS service. Which step element in CCX Editor do I use to send this VXML chunk, unprocessed, to the VVB? Is this even possible? The Voice Browser step looked like what I needed but it appears to try and parse the vxml, which is complicated, and only ends in an error in the logs. Maybe I need to use the Remote Java Object or REST call steps? Never used those so not sure how they work.

Date Registered	‎02-01-2018 10:30 AM
Date Last Visited	‎12-07-2018 09:14 AM
Total Messages Posted	64
Total Helpful Votes Received	28

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