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Member since
02-01-2018
124
Posts
48
Helpful
11
Solutions
Created by
Quigath
in Cisco Bug Discussions
in Cisco Bug Discussions
02-04-2020
11:49 AM
02-04-2020
11:49 AM
This issue is showing as fixed but which patch is the fix included in? Where do I go to download/install the fix?
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Labels:
01-06-2020
09:20 AM
I don't think it's possible in UCCX using the API. In UCCE 11.6, I call dialog.initiateDirectTransfer() for a SingleStepTransfer, but this command isn't available in UCCX.
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Created by
Quigath
in Contact Center
in Contact Center
12-13-2019
09:17 AM
12-13-2019
09:17 AM
What I do: compile my code files with java 1.8.151 copy my java class files into /deploy/java/application/classes/[appName]/ copy my java jar files into /deploy/java/application/lib/ this includes all jars my library jars/code depend on Deploy project files out to the server
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Created by
Quigath
in Contact Center
in Contact Center
12-09-2019
09:04 AM
12-09-2019
09:04 AM
I don't have the reference doc handy right now but I used the sftp server/transfer method. Seems to be the only way I can get files moved to/from those IOS machines in my lab.
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Created by
Quigath
in Contact Center
in Contact Center
12-06-2019
03:37 PM
12-06-2019
03:37 PM
No, you're not supposed to use custom aef files. I tried a lab experiment last year by uploading my own scripts but it didn't end up working. Something behind-the-scenes did not allow the custom files to bu used. I've worked around it using different trunking and external vxml services to get the result I needed. Seems like a weakness that devs have to work around. Let us know if you end up finding a solution that works for you.
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11-26-2019
09:07 AM
It may depend on your setup. I have a blind transfer working when the agent hits a button. I'm on ucce 11.6 and using the finesse javascript api. //a SingleStepTransfer(eg initiateDirectTransfer) doesn't work in UCCX
dialog.initiateDirectTransfer(user.getExtension(), APP_NUM, { success: handleResponseSuccess, error: handleResponseError });
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Created by
Quigath
in Contact Center
in Contact Center
11-22-2019
09:30 AM
11-22-2019
09:30 AM
There is no existing application. Not even a sample or demo app from Cisco. They do know this and are encouraging developers to come up with solutions. Best practices are whatever is normal for your mobile application dev team. I'm not sure about the CUIC api; I know there is help in the developer's guide. Are you just looking for the reporting functionality?
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11-19-2019
11:23 AM
1) Depends on the formula you're using in your ICM script to calculate the EWT. 2) No, they may not be called back before the EWT time expires. This is a major failing of the built-in CCB model. 3) Not sure which times you're comparing. The Remaining Wait Time is almost real-time but only updates every 10 seconds iirc.
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11-07-2019
09:04 AM
Sounds you have the right idea on how to format the logic. It sounds like the problem is in the details of your Call Studio nodes. Check your logs, is the logic hitting your option 2 code? If it is then you'll need to look at your option 2 nodes for any problems as to why it's not working the way you'd like.
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11-05-2019
10:35 AM
So you want to record their audio response, then if they press 1 to confirm then you want to play it back, but if they press 2 then you do not want to play it back?
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Created by
Quigath
in Contact Center
in Contact Center
11-01-2019
12:44 PM
11-01-2019
12:44 PM
check out the interdigittimeout property, it controls the time between dtmf
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10-09-2019
04:29 PM
You'll need to save your user and dialog as local variables for them to be accessible from the OnLoad. Post your code if you need more help.
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Created by
Quigath
in Contact Center
in Contact Center
10-03-2019
04:57 PM
10-03-2019
04:57 PM
That's exactly what I do. It's a little painful but not too bad.
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Created by
Quigath
in Contact Center
in Contact Center
10-03-2019
09:31 AM
10-03-2019
09:31 AM
To get logs for debugging there's three ways to do it: use the built-in RTMT, use an SFTP server, or have code to push log data out to a custom webserver. These options are in order from no coding and least convenient, over to more coding but very robust logging. What logging solutions have you tried and what isn't working for you?
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Created by
Quigath
in Contact Center
in Contact Center
10-03-2019
09:23 AM
10-03-2019
09:23 AM
I've been learning more about this process also. I didn't know about the json config file to point to another directory. I had all my files in the same directory which let VSCode see them all as related and loads them up. See attached project screenshot. As for live debugging, not having that has been a negative for me for a long time on all the cisco products.
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02-04-2020
This issue is showing as fixed but which patch is the fix included in?
Where do I go to download/ins...
01-06-2020
I don't think it's possible in UCCX using the API. In UCCE 11.6, I call
dialog.initiateDirectTransfe...
Created by
Quigath
in Contact Center
12-13-2019
12-13-2019
What I do:compile my code files with java 1.8.151copy my java class
files into /deploy/java/applicat...
Created by
Quigath
in Contact Center
12-09-2019
12-09-2019
I don't have the reference doc handy right now but I used the sftp
server/transfer method. Seems to ...
Created by
Quigath
in Contact Center
12-06-2019
12-06-2019
No, you're not supposed to use custom aef files. I tried a lab
experiment last year by uploading my ...
11-26-2019
It may depend on your setup. I have a blind transfer working when the
agent hits a button. I'm on uc...
Created by
Quigath
in Contact Center
11-22-2019
11-22-2019
There is no existing application. Not even a sample or demo app from
Cisco. They do know this and ar...
11-19-2019
1) Depends on the formula you're using in your ICM script to calculate
the EWT. 2) No, they may not ...
11-07-2019
Sounds you have the right idea on how to format the logic. It sounds
like the problem is in the deta...
11-05-2019
So you want to record their audio response, then if they press 1 to
confirm then you want to play it...
10-09-2019
You'll need to save your user and dialog as local variables for them to
be accessible from the OnLoa...
10-03-2019
To get logs for debugging there's three ways to do it: use the built-in
RTMT, use an SFTP server, or...
Public Statistics
| Date Registered | 02-01-2018 10:30 AM |
| Date Last Visited | 03-20-2020 12:07 AM |
| Total Messages Posted | 124 |
| Total Helpful Votes Received | 48 |
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