Be careful that the Timer here is set lower than the Call Manager Forward No Answer timer, otherwise, the CCM will control the forwarding instead of IPCC.Say you set the IPCC ring timer to 16 seconds, make sure you check/set the CCM forward timer to ...

I would suggest that you search the Cisco Developer Program for 3rd Party Recording/ Monitoring Solutions :http://www.cisco.com/pcgi-bin/ecoa/SearchOff the top of my head, I believe that both NICE and Witness offer PSTN based monitoring capabilities ...

Hi Mike,The SkillGroupName is not available until IPCC 7.0. CTIServer doesn't pass this information along until Protocol v 11.There is some info in the CTIOS 7.0 release notes :http://www.cisco.com/univercd/cc/td/doc/product/icm/icmentpr/icm70doc/cti...

I am assuming that these terminals have distinct extensions that can be dialed by other devices on the Call Manager (ie. IP Phones). As long as this is the case, you can use the IP IVR to redirect to these extensions.Now, AA has some lookup functiona...

This is not currently supported on IPCC Enterprise. For this type of functionality, you would have to look at a 3rd Party recording solution.HTH- jay