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I have a customer that is wanting to produce monthly reports detailing call information within a department. The users all have department id's configured within Global Directory but there does not appear to be a method of selecting users within a sp...
In our suituation the calls would not queue at all because the changes in acserver were not being stored therfore queuing was not active..For your information our customer is running CCM 4.0(1)sr2a. With queuing now enabled we still have a case open ...
Jose,we had the same problem and were told by Cisco to manually configure the acserver.properties file with the following:PILOT_PARAMS=NO_PILOT_POINT_CONFIGURED:false:32:0Change toPILOT_PARAMS=:true:32:0E.g when your Pilot Point has name pilot_7000 i...
