Hi All - In 11.6 Agent able to make call using "Makecall" option in Finesse while he is in ready state, however when we call "MakeCall"API Method during ready state from my gadgets it is not working. is there any other configuration required to do ma...

Hi all - Can i Set Agent state as wrap-up during call,so that Agent wrap-up time will start during call in finesse 10.5. in this case wrap code will be empty or any default wrap-up code as constant.RegardsVenkadesh.M

Hi -  I just downloaded TaskManagement gadgets from Task routing page, also configured as prescribed in readme.txt, but i was thrown API error message as "Operation Failed: SignIn not allowed in this MRD".Is this issue with our Gadgets or from anothe...

All - I have to show different call variable Layout based upon Workflow condition(inbound \ outbound).I have verified document, it was mentioned to create HTTP action with layout name in  "user.layout",what would be URL suppose to be configured in HT...