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ericestrada
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Level 1
Member since ‎10-03-2016
‎08-12-2020
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CUIC v12 Report Supervisor not seeing terminated user data in reports

04-07-2020
We are running UCCX v12.0(1).  We have some agents that were let go on 03/20/2020.  When any reporting supervisor attempts to generate a report which includes those users for dates when they were employed (03/9 - 03/13) the report will generate 0 res...

Time based CSQ Routing

05-21-2019
We have a service desk spread out regionally throughout the U.S. using UCCX to take calls. We would like to implement a routing mechanism by region by time of day.  For example, East Coast is primary from 8am - 10am EST.  Next Central is primary from...
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Member Since ‎10-03-2016 01:06 PM
Date Last Visited ‎08-12-2020 10:45 PM
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