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I was wondering why the ciscounitytools.com web site shows "no" for all tools for Connection v14. I used COBRAS export to download the database from a v11 cluster, and then used COBRAS import to upload to a new v14 cluster. Everything worked as I e...
I have a unique issue regarding SIP Diversion headers generated by Call Manager. We have a department using Contact Center Express, and one of the features written into the CCX script for the agents is the ability of the caller to exit the queue and...
David --Thank you for your response David. I enabled the script as is on the SIP trunk and asked the users to test it. They say the callback feature is working now! So something in that script seems to be correct. I think I'll leave it in place. ...
