I was wondering why the ciscounitytools.com web site shows "no" for all tools for Connection v14.  I used COBRAS export to download the database from a v11 cluster, and then used COBRAS import to upload to a new v14 cluster.  Everything worked as I e...

I have a unique issue regarding SIP Diversion headers generated by Call Manager.  We have a department using Contact Center Express, and one of the features written into the CCX script for the agents is the ability of the caller to exit the queue and...