This doesn't sound like it will work in your case, but we removed voicemail from the agent and set the number of lines on the phone to 1. This results in a fast busy if the agent is on a call. WXCC then reacted to a decline correctly and put the call...
I have been amazed by this feature over and over again. When my neighbor's driveway was getting taken out with a jack hammer right outside my window, I could feel the sound shaking my house. But I was able to continue presenting without anyone knowin...
Maybe someone else will have a closer experience, but I had one instructor with this issue on our Webex Education Connector for Canvas. I had them go to Virtual Meetings in one of the classes and logout of the Connector (this shows up as a door with ...
It looks like someone has added this to the Feature Request portal if you want to add your vote there.https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-6
