Can you create a hunt group for multiple users to login in CM5.x so as to use it like a helpdesk environment and you can track whether the user has logged in or out of the queue. Any help would be great

I am using a Pix 6.3 to connecting VPN clients using ver4.04 but I am getting dropped from the connection after around the 8min. But if I have a ping running constantly the connection does not dropclient is XP sp2 with FW on and I have tried with FW ...