Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Cisco Community
- :
- About dlalla
Stats
Member since
11-08-2004
28
Posts
5
Helpful
0
Solutions
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
08-01-2019
10:37 AM
08-01-2019
10:37 AM
Maybe you are using an old link, if this is for accessing the SNTC portal then you can try this link instead: https://services.cisco.com/
... View more
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-10-2019
01:43 PM
05-10-2019
01:43 PM
Supriya, We use both CSV and CSPC Collector for inventory uploads, but, our company policy does not permit automated uploads from CSPC, so we manually export the VSEM file and do a manual upload to the portal. I understand the message is cosmetic, but simply it's annoying so would appreciate if you can help stop this from happening every time we log into the portal.
... View more
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-10-2019
04:55 AM
05-10-2019
04:55 AM
Hello Supriya, Yes I am able to access to portal now, can you explain what the issue was please. Also, since the last portal version upgrade, every time I log in I get the message (see attachment) "You have used CSV file import to create data in the portal. You neeed to re-import the data ...? I have done this but the message persists - what do I need to do the stop this notification?
... View more
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-09-2019
02:45 PM
05-09-2019
02:45 PM
Recently, when trying to log into the portal, I am getting redirected to the registration site with a message that I must be entitled to as least one Smart Service Contract, but, we do have SNTC suport contracts and I have been using the portal for almost two years. Need assistance to regain access to my company portal.
... View more
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-16-2018
06:03 AM
05-16-2018
06:03 AM
Hello Jarrett,
Under Reports, there is no option for " Collection Profile Run Summary".
... View more
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-08-2018
09:02 AM
05-08-2018
09:02 AM
Hello Cheri,
So deleting all the existing inventories will bring the portal back to the initial setup?
I am also deploying the CSPC collector and are having challenges with the uploads.
Would you be able to help me with doing an export of the collector file for me to manually perform the upload?
... View more
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-08-2018
08:29 AM
05-08-2018
08:29 AM
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-19-2018
05:57 AM
04-19-2018
05:57 AM
Hello Cheri,
The release notes does not have the detailed procedures on how to delete an inventory. Can you provide the instruction on how to do this please.
... View more
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
08-01-2017
01:10 PM
08-01-2017
01:10 PM
Teresa - Is it possible to reset our portal to the initial state so that I can start over with uploading our devices?
... View more
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-27-2017
10:00 AM
07-27-2017
10:00 AM
I am experiencing a similar issue. After uploading the inventory using the .CSV file, I noticed and error in the file with some device names and/or IP address. After correcting the errors, I have tried a the file upload again a few times and now the devices show up multiple time with different IP and some devices are listed at "Module" .
I have already verified that the "Latest View" option is checked under Application Settings>Report Preferences.
I have see the response in may postings that the option to be able to delete devices or even an entire inventory will be coming in the future, how long does it take to add this feature to the SNTC portal?
... View more
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-18-2016
07:54 AM
05-18-2016
07:54 AM
Hello Lynden,
I don't see the CSPC data upload when I check the Administration > Uploading Processing, the only data I see is related to the manually uploaded details.
Can you confirm if the backend processing is done?
... View more
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-18-2016
07:45 AM
05-18-2016
07:45 AM
Our first CSPC upload was this past Monday 16th. I was told that it can take up to 48 hours to process. I still don't see this upload when I check the "Upload Processing" tab under "Administration".
How can I verify that the CSPC upload is being imported into our portal?
Why does this take so long?
... View more
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-18-2016
07:40 AM
05-18-2016
07:40 AM
Yes, the parent switch is in the SNTC portal and was manually uploaded together with the N2K FEX associated to it.
... View more
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-18-2016
07:19 AM
05-18-2016
07:19 AM
Those are there because I manually uploaded them.
The problem I have is that the CSPC does not show these N2K FEX in the inventory list.
Another Question:
How can I remove the inventory that was manually uploaded with the spreadsheet?
... View more
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-18-2016
06:50 AM
05-18-2016
06:50 AM
Just checking on the device details and I do see the FEX interfaces listed in the "Interface Summary" report.
Just not seeing the actual FEX showing up as a device in the inventory list.
... View more
08-01-2019
Maybe you are using an old link, if this is for accessing the SNTC
portal then you can try this link...
05-10-2019
Supriya, We use both CSV and CSPC Collector for inventory uploads, but,
our company policy does not ...
05-10-2019
Hello Supriya, Yes I am able to access to portal now, can you explain
what the issue was please. Als...
05-09-2019
Recently, when trying to log into the portal, I am getting redirected to
the registration site with ...
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
05-16-2018
05-16-2018
Hello Jarrett, Under Reports, there is no option for "Collection Profile
Run Summary".
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
05-08-2018
05-08-2018
Hello Cheri, So deleting all the existing inventories will bring the
portal back to the initial setu...
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
05-08-2018
05-08-2018
Is there a way to reset the portal to the defaults?
04-19-2018
Hello Cheri, The release notes does not have the detailed procedures on
how to delete an inventory. ...
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
08-01-2017
08-01-2017
Teresa - Is it possible to reset our portal to the initial state so that
I can start over with uploa...
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
07-27-2017
07-27-2017
I am experiencing a similar issue. After uploading the inventory using
the .CSV file, I noticed and ...
05-18-2016
Hello Lynden, I don't see the CSPC data upload when I check the
Administration > Uploading Processin...
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
05-18-2016
05-18-2016
Our first CSPC upload was this past Monday 16th. I was told that it can
take up to 48 hours to proce...
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
05-18-2016
05-18-2016
Yes, the parent switch is in the SNTC portal and was manually uploaded
together with the N2K FEX ass...
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
05-18-2016
05-18-2016
Those are there because I manually uploaded them. The problem I have is
that the CSPC does not show ...
Created by
dlalla
in Smart Net Total Care Portal and Collector Discussions
05-18-2016
05-18-2016
Just checking on the device details and I do see the FEX interfaces
listed in the "Interface Summary...
Public Statistics
| Date Registered | 11-08-2004 05:55 AM |
| Date Last Visited | 10-09-2019 12:10 AM |
| Total Messages Posted | 28 |
| Total Helpful Votes Received | 5 |
