About tnewell

tnewell · 02-24-2020

There is a bug identified with this problem CSCvs33027. Engineering is working on it but there's no ETA on a release date with the fix.

tnewell · 02-24-2020

Subrata - CON-SSSNT is a Solution Support contract and provides accelerated response time of 30 minutes for Sev1/2 compared to Smart Net Total Care (SNTC) 60 minutes for Sev1/2. It isn't possible to determine or published a resolution time metric a...

tnewell · 02-13-2020

Thank you all for your input and deepest apologies for the disruption and frustrating experience. The engineering team has identified a root cause for the poor performance and errors and worked urgently to remediate. All systems are back to normal ...

tnewell · 02-06-2020

Please note that the End User License Agreement for the operating system is not transferable from one owner to another.

tnewell · 11-22-2019

Hello - The SNTC 3.0 portal was decommissioned quite a while ago. What url are you using to access the portal?

Member Since	‎11-06-2009 09:49 AM
Date Last Visited	‎10-01-2020 06:28 PM
Posts	97
Total Helpful Votes Received	49

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User Activity

Re: Items not showing up in covered or not covered but showing up in All Equipment.

Re: Resolution time for CON-SSSNT

Re: Smart Net is Broken Again Today. Everyday It's Broken.

Re: Support for previously owned 5545-x

Re: SNTC 3x Not Available