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Hello Folks,I have a customer with two node setup of MediaSense 10.5 . Customer is using the MS API to add custom tags to active recordings. The problem is that sometimes MediaSense is telling the API that there are no active calls on the user's IP p...
Sure we can! we just need to coordinate time. We can also capture the traces from the MS server and the ones from our proxy API server which logs the messages that are sent/receive from/to MS
Thank you Anil. We have a 15 seconds delay before the time that we know the UCCX agent answered the call until the time the API asks MS for the recording, if is taking longer that 15 seconds for MS to acknowledge is really unlikely IMO.For the HA par...
