Hi Sean, I think you are referring system LED in this case. Please refer the quick start guide, from the LED status sequence you have mentioned it seems that the SPA device is rebooting as soon as it acquired the IP address and data transmission started. https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/csbpvga/spa100-200/quick_start/SPA100_ATA_78-19933.pdf As the other SPA112 is working fine using the same power source so it may not be the issue with power source. You may open a service request with us to investigate further on this issue following the below mentioned link… https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html ... View more

Hi Mike, The default Switchport mode is ‘Trunk’ in Cisco Small Business 300 series Switches and ‘Access’ in Cisco Small Business 350 series Switches. By default no VLAN is allowed in trunk ports (only VLAN 1) in 300 series switches however in 350 series Switches by default trunk ports are members of all VLANs regardless of whether the VLANs are active or inactive on the switch. So in 300 series Switches you need to specifically add any additional VLAN (apart from the only VLAN allowed on that port) to allow the traffic for that VLAN even though the port is configured as ‘Trunk’. Due to that it seems like an access port. Regarding your first query, it is not a wrong configuration for the end user desktop connected ports (considering the 300 series Switches) as long as only one VLAN is allowed however it is recommended to use ‘Access’ mode as the desktop will be part of one VLAN. And regarding your second query (not restricted to Cisco Small Business Switches), you may refer the below mentioned link…  https://community.cisco.com/t5/switching/the-effect-of-plugging-an-end-device-into-a-trunk-port/td-p/2708478 ... View more

Hi, I hope you are using ASA5510, which is beyond the scope of support for Cisco Small Business. Please post this query under the firewall support community, the link is as follows… https://community.cisco.com/t5/firewalls/bd-p/5966-discussions-firewalling ... View more

Hi, It might be the problem on that specific hardware however it is recommended to test the device once (for this situation) with the latest firmware and do a factory reset after that. In case you need any assistance in upgrading the firmware on the mentioned Switch or resetting the Switch to factory default settings then you may open a service request with us by contacting our support center following  the below mentioned link… https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html ... View more

Hi, To open a service request with Cisco Small Business support center you need to have a CCO ID (you can generate that from cisco.com, ‘Create an account’ option) and the device serial number, accordingly you can contact our frontline numbers and they will help you to create the service request. https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html   And regarding your other query, you may refer the admin guide where it is mentioned as follows… “Single Point Setup allows the management of more than one cluster in the same subnet or network; however, they are managed as single independent entities.” https://www.cisco.com/c/dam/en/us/td/docs/wireless/access_point/csbap/wap371/administration/guide/MR0-1_0_1_5/1CSWAP371-SWUM100.pdf   (Page 143). ... View more

Hi, Please change the web browser once and verify whether same issue is reflecting on the other web browser as well. The present firmware version 1.4.1.3 on the mentioned SG500 Switch is very old so you may verify the status once after upgrading the firmware version 1.4.9.4 or above on that switch. Before upgrading the firmware please take a configuration back-up from that Switch. In case after upgrading the firmware to 1.4.9.4 also you are facing this issue then you may factory reset the Switch once and accordingly verify the status.   Note: Factory reset the device will bring the default configuration on the Switch so it is recommended to keep the configuration back-up (startup& running configuration) from the Switch before resetting the Switch to factory default settings. Also you need to reboot the Switch so that the newly upgraded firmware will take effect so you need to arrange the downtime accordingly. After factory reset you may reload the configuration on the Switch. ... View more

Hi Rahul, In case you are using 2.4 GHz on the WAP321 device then the most common reason can be ‘Co-channel interference’ which is causing the high latency via the Wi-Fi. Also we need to consider the signal strength at the client side from where you are pinging the AP via the Wi-Fi. In case the wireless clients are capable to work in 5 GHz then you may verify the latency once by configuring the WAP321 in 5 GHz. And in case you want to operate with 2.4 GHz then first identify the channels operating nearby (you may use the ‘Rouge AP Detection’ option available inside the WAP321 or use any spectrum analyzer software), accordingly you need to assign any free channel on the WAP321 to verify the latency. You may also disable any service like ‘Bonjour’ in case that is not in use in your environment. In case the WAP321 device is not updated with the latest firmware (1.0.6.7) then you may upgrade the same and verify the status once. For further troubleshooting you may open a service request with us following the below mentioned link, accordingly we can assist you… https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html ... View more

Hi, Sorry for the inconvenience you are facing. Whether you are able to ping the WAP581 device (I hope static IP assigned on that) when the connected devices are unable to get the Internet connectivity & you are unable to get the web access?  Also, whether you are just unplugging and reconnecting the WAP581 again on the Network only or rebooting the device? From the reported problem it seems some services are getting stuck on the WAP581 after a certain interval of time. ‘Support Information’, ‘debug log’ and packet capture during the problem (if somehow it is possible to access the device without rebooting) from the WAP581 will help to analyze the issue. You may open a service request with us by contacting our front line number following the below mentioned link to investigate further… https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html ... View more

Hi, Sorry for the inconvenience you are facing. I hope you are using the same ‘Part Number’ for all three WAP371 devices, and tried with latest firmware 1.3.0.7 on those devices; if not, then please cross-verify the same. Please open a service request with us, accordingly we can investigate further on this issue by collecting the log, support information, packet capture and configuration files from the mentioned devices. You may follow the below mentioned link to contact us… https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html ... View more

Hi, You may refer the page 13 & 14 on the below mentioned administration guide link regarding the web page access... https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cata/19x/3PCC/english/admin-guide/at9x_b_ata191-192-admin-mp.pdf       ... View more

Hi, You may check the port (110 & 587) status once by connecting the ISP link directly on the PC/Laptop, what is the status showing for those ports via the public IP 175.xxx.x.xx. In case ‘Port-forwarding’ is configured on the RV Router and you are checking the port status (mentioned in forwarding rule) from the LAN of the Router then you may get the ‘closed’ status. It will be better to cross verify the port status by bypassing the Router once. ... View more

Hi Jim, You can use the syntax (P0 <:1000>) along with the dial plan for that purpose, where 1000 is the number to be dialed. Please change that number as per your requirement. With the timer set to 0 seconds, the call is transmitted automatically to the specified extension when the phone goes off hook. Example of one such dial plan will be as follows… (P0 <:18008433632>)(*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.) where 18008433632 is the number to be dialed automatically as soon as the phone is off hook. ... View more