Hi Sorry for the inconvenience you are facing. In case you are able to see the IP Phone extension is registered then it should work properly provided your provider configured the required parameters accordingly.   Please open a service request with us following the below mentioned link so that we can analyze the issue…  https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html ... View more

Hi, Are you able to access the GUI of the mentioned WAP321 ? For further troubleshooting you may contact us and open a service request with us following the below mentioned link… https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html ... View more

Hi, Regarding problem 1, the firmware version on the Switch is very old (1.0.0.27). So you need to upgrade the latest firmware and boot code on the SG300 Switch. Please follow the below mentioned link to download the latest firmware for your respective SG300 Switch model… https://www.cisco.com/c/en/us/support/switches/small-business-300-series-managed-switches/tsd-products-support-series-home.html Also, you may follow the below mentioned link to upgrade the firmware and boot code on the Switch… https://www.cisco.com/c/en/us/support/docs/smb/switches/cisco-small-business-300-series-managed-switches/smb5862-Upgrade-Firmware-200-300-Switches.html Once you will upgrade the firmware, accordingly you will get the CLI prompt to enter commands. Note: In case you need any assistance to upgrade the firmware on the Switch then please feel free to contact us following the below mentioned link… https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html   Regarding problem 2, DHCP process will take care about that part, you need to make sure the DHCP server / DHCP relay & Trunk links are configured properly. And Switch ports are assigned with different VLANs based on the user requirement. You may read about DHCP process to get more details. ... View more

Hi, Normally it doesn’t take that much time to become active. Any suspicious log showing on the mentioned switch? In case your switch is not updated with the latest firmware version then you may upgrade the firmware on your Switch and verify the status once. To download the latest firmware for your specific 200 series Switch model, please follow the below mentioned link… https://www.cisco.com/c/en/us/support/switches/small-business-200-series-smart-switches/tsd-products-support-series-home.html Note: Please download the configuration back-up from the mentioned Switch before upgrading the latest firmware on the Switch. In case still the issue persists then please contact us following the below mentioned link for further troubleshooting … https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html ... View more

Hi, You can configure Protocol Binding in RV325 Router to route the NVR traffic via specific WAN interface. And for the remaining specific traffic you can route via the other WAN interface. Please check the page 53 of the admin guide regarding the Protocol Binding configuration… https://www.cisco.com/c/dam/en/us/td/docs/routers/csbr/rv320/administration/guide/en/Updated/rv32x_ag_en.pdf Also you may refer the Manage Protocol Binding section on the below mentioned link… https://www.cisco.com/c/en/us/support/docs/smb/routers/cisco-rv-series-small-business-routers/smb4242-dual-wan-configuration-on-rv320-and-rv325-vpn-router-series.html   Note: Please choose the service, source IP & destination IP carefully as per your needs. ... View more

Hi, Please allow the mentioned VLANs on the Trunk link (Switch port which is connected to the Router). What is the Router model you are using? You have not provided the IP address details of the DHCP server and VLAN interfaces, in case hosts and remote DHCP server are not on the same network then you may use the ‘DHCP Relay’ option. Please refer the below mentioned link regarding DHCP relay configuration…   https://www.cisco.com/c/en/us/support/docs/smb/switches/cisco-small-business-300-series-managed-switches/smb1070-dhcp-relay-configuration-on-300-series-managed-switch.html   https://www.cisco.com/c/en/us/support/docs/smb/switches/cisco-small-business-300-series-managed-switches/smb5567-configure-dynamic-host-configuration-protocol-dhcp-relay-set.html   It will be good to have a Network topology along with the IP address details to understand your scenario better, if possible, please add the same. ... View more

Hi, Flashing Ethernet / LAN LED indicates transmitting / receiving data on that interface. And after a new firmware installation if the power light is flashing quickly that indicates bad image. What is the firmware version you are using on the mentioned WAP321-E-K9 V01 model? ... View more

Hi, Please refer the ‘Supported SFP/SFP+ Modules’ section on the below mentioned datasheet link to get the supported SFP module list on the Cisco Small Business 500 series Switches… https://www.cisco.com/c/en/us/products/collateral/switches/small-business-500-series-stackable-managed-switches/c78-695646_data_sheet.html Also you may check the user guide link (page   17) provided below regarding the supported SFP modules on Cisco Small Business 500 series Switches, the link is as follows… https://www.cisco.com/c/dam/en/us/td/docs/switches/lan/csbms/Sx500/quick_start/en/500_Series_QSG_En.pdf   Note: Third party vendor SFP modules may or may not be compatible with Cisco 500 series Switches. ... View more

Hi, What is the IP configuration on the WAN interface of the RV320 Router ? Did you got a chance to verify once configuring the static public IP on the WAN interface of the Router ? What is the log details showing on the RV320 & Google side? ... View more

Hi, Thank you for your post. No problem, we will try to help you on this. Yes, it will be easy to setup the site-to-site VPN over the Internet once you have public IP address on the both side Router WAN interfaces, otherwise you need to perform one additional step to map the WAN to a domain name. It is recommended to use the static public IP on the WAN interface of the Router for site-to-site VPN purpose. So you may check with the possibilities with your ISP (Internet Service Provider) to get the static public IP for VPN purpose. ... View more

Hi, This is a very old Router model and end of support presently. Default settings of SRP52x were as follows… Default Settings   Parameter Value Device IP 192.168.15.1 Username cisco Password cisco Admin Username admin Admin Password admin DHCP Range 192.168.15.100 to 149 Data VLAN VLAN 1 Voice VLAN VLAN 100, published to the Cisco VOIP phones via CDP   What is the status in different browsers (like Chrome, Firefox, IE)? I hope you are using Windows OS, please disable the windows Firewall & any third party antivirus installed on that PC and then check the status once in different browsers. ... View more

Hi, On both side you are using private IP on the WAN interfaces, over the Internet private IP’s are not reachable. Primarily it seems your VPN connection is not coming up due to that. Internet will work fine on the Router with private IP address on the WAN but to create a site-to-site VPN tunnel over the Internet you need to have public IP address on the WAN interface of the Router generally, otherwise you need use the domain name (using Dynamic DNS). Even requirement for the public IP on the WAN is explained on the admin guide of this Router as well for VPN purpose. You may refer the below mentioned links… https://www.cisco.com/c/en/us/support/docs/smb/routers/cisco-rv-series-small-business-routers/smb4716-basic-virtual-private-network-vpn-configuration-on-the-rv110.html https://www.cisco.com/c/en/us/support/docs/smb/routers/cisco-rv-series-small-business-routers/smb4907-configure-advanced-virtual-private-network-vpn-setup-on-rv11.html https://www.cisco.com/c/en/us/support/docs/smb/routers/cisco-rv-series-small-business-routers/smb2459-dynamic-dns-settings-on-rv110w.html https://www.cisco.com/c/dam/en/us/td/docs/routers/csbr/rv110w/administration/guide/rv110w_admin.pdf (Page 101) ... View more

Hi, Actually, DMZ port is not directly connected to ISP, it uses the Routable IP provided by the ISP. So you are not getting the DHCP IP from the ISP however you can configure static IP pool provided by ISP to host any server. You may also refer the DMZ port functionality mentioned on the admin guide of the RV325 Router as follows… “A DMZ is a subnetwork that is open to the public but hidden by a firewall. A routable IP address is highly recommended for the DMZ configuration. You can configure the firewall rules to allow access to specific services and ports on the DMZ from both the LAN or WAN. In the event of an attack on any of the DMZ nodes, the LAN is not necessarily vulnerable. We recommend that your hosts be exposed to the WAN (such as web or e-mail servers) on the DMZ network.” https://www.cisco.com/c/dam/en/us/td/docs/routers/csbr/rv320/administration/guide/en/Updated/rv32x_ag_en.pdf  (Page 27) Also you may refer the below mentioned link where DMZ functionality has been explained… https://www.cisco.com/c/en/us/support/docs/smb/routers/cisco-rv-series-small-business-routers/Configuring_DMZ_on_the_RV34x_Series_Router.html Good to know that you got a workaround for the IPTV. You have mentioned that you are getting public IP (83.x.x.x) on the WAN & private IP (10.1.x.x) on the IPTV from your ISP, whether you are getting the same using your original setup?     Thanks & Regards,           Sujoy ... View more

Hi, It is not recommended to upgrade the firmware on the Router remotely, in case remote connectivity goes off somehow then the up-gradation process will get interrupted which can damage the Router. What is the firmware version you are trying to upgrade? Please try to upgrade the firmware on the RV340W Router via LAN from a directly connected PC. Regarding your second issue, I hope you are selecting the correct startup file backed up from the previous Router; whether Router is showing any error on the GUI when the process is failing? You may contact us following the below mentioned link to open a support case with us to troubleshoot on this issue… https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html   ... View more

Hi, Are you using any Cisco Router for VPN purpose? The problem you have mentioned is mostly related to the Mac side, which requires troubleshooting on the Mac OS (Operating System) side.   ... View more