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I was wondering how I can see how many times a translation pattern is hit, if this is possible. We use a software piece from our auto dialer provider that charges us per inbound call on a phone number. This is a dedicated toll free number with its ...
We are having troubles with our carrier and outbound caller ID. Our call center maintains calls for 5+ clients. We are working on sending out a number with outbound calls so the caller ID will flag as the client and not as blocked which we use by d...
We are running a call center and need the ability to turn the operator off for certain extensions only. What is happening is after the customer leaves a message they are given to optio nto try an extension and are getting to our front desk. We cann...
I have a PIX 500 series device we are using as a vpn gateway for our current users. We are having a currently local user move to work remotely and I have been tasked with configuring the pix to allow him full access into the network as if his PC wer...
We are looking for a way in our call center where we call on behalf of multiple clients for certain calls to be flagged by the clients number. The client is requesting that we instead of having our number blocked push their number, in hopes to incre...
This gets a little tricky for me we have 2 different route patterns i can find that may match to the calls we are making. there is an area inside call manger that lists the 25xx which is what we use as DNIS for our dialer. 2501 as an example would ...
the gateway is a 2811We are using mgcpi do not know how to do a debug isdn q931so if i am following i need to find the route pattern or translation that is the incoming call from the dialer or the extension the dialer is assigned to? we know outgoin...
Thank you for the information the only thing I am thinking may be a problem is that the calls are placed from a hardware dialer and not from the agents actual phone. Our dialer calls their line and they answer to setup the calls. Maybe this will he...
