Hi -For clarification, subscribers can only listen to outside caller messages when Unity is in UMR mode. During an Exchange outage messages to distribution lists, such as the Unaddressed Messages distribution list, appear in the UMR but are addressed...
Hi Brandon -For voice messages, Unity looks at the message class of the message, in this case ipm.note.voice.unity. If you have access to these problem users' Outlook inboxes, you can add the Message class to their view and review them. Here are th...
Hi Brandon -If you implemented Unity unified messaging - (email and voicemail combined into same user's inbox), then when the subscriber calls in, he or she is hearing the number of new emails and saved (read) emails in the user's inbox. Although th...