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Hi all,I am relatively rusty on the Contact Centre space (last touched UCCX in 2017) and need some advice.I have a customer running UCCX 12.5.1 SU2 ES04, who is experiencing disconnects with agents on Finesse, and according to the reporting I see err...
To confirm, the dead air, is the person calling into UCCX able to hear the agent on Jabber? Or is there no audio in either direction?Something that would be worth checking is your firewall(s). You could be hitting the bug Brad suggested, but also wou...
