Jabber sets DND and Finesse sets Not Ready - however, the agent is still getting calls for Not ACD, and only being notified in Finesse.How can we disable the notification in Finesse?
Upon checking in Jabber CSF - DND option only have >> Ringer Off. so it means it will not work even I've set it - DND Incoming Alert to >> Disable?You might correct that it is not supported. I am encountering an issue where if Finesse is set to "Not ...
I have follow the configuration, it working if I manually send it, for example in > User Report > Top N > By Number of Calls - and sent it manually, it working, I have received the email. however the automating the it seems it didn't work on my end, ...
