Hi,When using CAD Chat window, I cannot see any other agent, although some are logged.I tried the following "telnet" commands :From agent to Chat server: telnet 59000 ===> This works fine !From Chat server to agent: telnet 59020 ==...
Hi,I don't know the way to write anything in an external database directly from ICM nodes : Could you tell us more on the way you do it ?Personnaly, I use an external CVP application developped using Call Studio and the "database" element ...Regards,...