ICM/IPCC database writing method

[i.aguilar]

Does anyone know what is the method Cisco ICM/IPCC uses to write data to a database?. My Cisco db is on SQL server and I would like to know if it uses dts packages or any application specific technique.

Thank you in advance

[Edward Umansky]

The application itself handles writing data to the database and synchronizing, it does not use DTS packages or SQL jobs.

[romualdgrosse]

Hi,

I don't know the way to write anything in an external database directly from ICM nodes : Could you tell us more on the way you do it ?

Personnaly, I use an external CVP application developped using Call Studio and the "database" element ...

Regards,

Romuald Grosse.

[david.macias]

You can only do simple reads from within the ICM script.  You could build an app gateway to accomplish what you want, but I suggest you

stick to doing it through CVP as it's the recommended way, you can have better error handling, and peripherals are made for these kind of tasks.

david