Does anyone know of a document that actually shows how to read a trace output from a CallManager like a CCM trace? I have found several documents explaining how to configure trace and send it into TAC but I can't find anything that explains how to re...

I have a client that has a pool of 3 external numbers. They need all calls destined for this pool sent to two operator phones. Both phones should ring and the person available will answer the phone. I initially setup a shared line and used a translat...

I'm experiencing AppleTalk issues when the ports on a Cisco Cat4k are configured with Auxil. VLAN's. The broadcasts associated with the Auxil. Vlan is causing hosts to drop on and off the AppleTalk network. If I disable Auxil. VLAN on the port, the h...

I have a 3640 router with 1 Voice T1 and a FXO card with a PSTN connection. The PSTN connection is only suppose to be used for fallback mode when the Call Manager is down. My local carrier requires 10 digit calling on the T1. The PSTN connection allo...

I'm running Unity 2.4.6 integrated with CM 3.1. I setup a Call Forward Rule Called "4000 forward". All incoming calls are routed to my operator extension "4000". If this person doesn't pick up in 4 rings, the call is sent to the Call Forward Rule "40...