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I have an IPCC script that I am using as a phone service to turn on/off some parameters in an IVR script. The problem I am having is that I cannot seem to update the status of the phone screen with the new information after it has been set. Also, ev...
Has anyone been able to catch an exception thrown from a java method? We are running a script that calls some java objects that return exceptions on error. The "On Exception Goto" step does not seem to catch any exceptions except the ones in the li...
Once you have the system installed you can grab the executable boostrap programs and push them out to the desktop. From that point on you will need to automate the setup with either macros or an answer file.
Interuptable means the step will be interupted if an agent becomes available. This is useful for playing prompts as hold music. If interuptable is not selected the prompt would have to finish playing before the agent receives the call.If you want to ...
Your best bet is to check the product upgrade tool with your contract number and create and online order to upgrade.Once you have generated an order email licensing@cisco.com Include your order ID and your old license and ask them to change the serve...
If you are trying to write Java code within your script its easy to use the expression editor.For Example say you have an int value named myValue in your scriptYou can use the set from the script editor and within the expression editor write some cod...
