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Hi,Anyone, Please guide me on how to get the CTI port number in CRA script. Also let me know which step gives me the CTI Port number? I have tried with GetCallContactInfo step in my script, but it is giving CalledNumber & Orginal Called Number as Rou...
Hi,To restore a removed VoIP Monitor Server back into Directory Services:1. Stop and then restart the removed VoIP Monitor server from the Windows Services dialog box.2. Stop and then restart Desktop Administrator.The VoIP Monitor server is restored ...
Hi,Here are the access privileges in appadmin for different types of users in IPCC Express. * http:///appadmin - This gives the complete administration of CRS Server using administrator login. * http:///appsupervisor - Supervisor has access privile...
Hi,The main purpose of dequeue step is to remove the call from a specific CSQ (queue) or from all queues. If you use the dequeue step, the contact/call will not terminate, it will continue with the rest of the script.There is a DDTS in this area - CS...
Hi,If the contact hangs up and scripts tries to execute any media/any step which relies on contact will throw an exception, if the same is not handled the application get aborted and the system will execute the default treatment which will play the "...
Hi,The process is the same for upgrades and new installs. In both cases, you execute the Installer from CD.After getting the 3.1(3) CD's, follow the information in the Getting Started Guide.Getting Started Guide: http://www.cisco.com/univercd/cc/td/d...
