Hi Bala,as per the doc (see below) I see the state names have changed to Ready, Not Ready and Talking------------------------------------------------------------State    Current state of the resource.  Note: If you have pre-existing scripts t...

Regarding your query below:As a permanent solution, from UCCX script is there a way to find the exact state of an agent by querying the UCCX IDS DB? There is a table called agentstatedetail which logs the state changes of agents. There isn’t a single...